Cloud infrastructure · Identity · Automation

Alex Sotobuilds systems that work.

Cloud and automation engineer focused on Azure infrastructure, identity, endpoint management, and practical AI systems. I turn complex operations into dependable, repeatable workflows.

Explore my work ↘ Connect on LinkedIn
Portrait of Alex Soto in a light gray suit against a blue background
ELMHURST, IL
CHICAGO AREA
01 / 07Profile

Technology should make the operation simpler.

I work across the layers where modern IT gets real: cloud resources, identity, endpoints, networks, APIs, and the automation connecting them. My approach is hands-on, documented, and built around systems people can actually operate.

20+Client environments supported
50+Support tickets resolved weekly
1,200+Devices moved from Windows 10 to 11
02 / 07Technical toolkit

Skills & technologies

01Cloud & identity

Microsoft AzureEntra IDAzure MonitorAzure BackupKey VaultAzure CLI

02Infrastructure & DevOps

TerraformGitHub ActionsCI/CDRemote StateReusable ModulesGit

03Systems & networking

Microsoft 365Exchange OnlineIntuneFortiGateDNS / DHCPVPN

04Code & automation

PythonPowerShellREST APIsBashC#SQL
03 / 07Journey

Experience timeline

JAN 2026 — PRESENT
ELMHURST, IL

Support Services Representative

Lockmann Krane International

  • Provide managed IT services across 20+ client environments spanning Microsoft 365, identity, endpoint, networking, and cloud systems.
  • Resolve 50+ support tickets each week while exceeding SLA requirements and maintaining strong customer reviews.
  • Troubleshoot identity, access, and mail issues with Entra ID, Exchange Online, and Microsoft 365 administration tools.
  • Create practical documentation for recurring issues, troubleshooting procedures, and client-specific standards.
MAY 2025 — JAN 2026
RIVER FOREST, IL

IT Graduate Student Assistant

Dominican University

  • Helped execute a campus-wide Windows 10 to Windows 11 upgrade across more than 1,200 devices using Microsoft Configuration Manager and Intune.
  • Supported faculty, staff, and students across classroom and administrative technology environments.
  • Built PowerShell scripts for disk-space recovery, service management, and diagnostic data collection.
04 / 07Selected work

Projects

01 / Featured system

Soto Networks AI Receptionist

An AI voice receptionist that answers inbound calls, handles natural conversations, responds to business questions, and captures prospective customer information. Retell AI connects to n8n webhook workflows for post-call analysis, structured lead extraction, and automatic email delivery of summaries, transcripts, and recordings.

  • RETELL AI
  • N8N
  • WEBHOOKS
  • KNOWLEDGE BASES
Visit sotonetworks.com ↗
02 / Automation platform

FortiGate Network Automation & Drift Detection

A Python platform using the FortiGate REST API to collect and sanitize firewall, interface, routing, VPN, and policy data. It compares configuration snapshots, surfaces human-readable drift, and generates network documentation, Mermaid topology diagrams, security audits, and an operations dashboard.

  • PYTHON
  • FORTIGATE API
  • GIT
  • MERMAID
Explore on GitHub ↗
03 / Cloud lab

Azure Hub-and-Spoke Terraform Lab

A production-inspired Azure environment built with Terraform and GitHub Actions. The lab combines hub-and-spoke networking, virtual machines, Entra ID RBAC, Key Vault, Azure Monitor alerting, Recovery Services Vault backups, and remote state in Azure Blob Storage.

  • AZURE
  • TERRAFORM
  • GITHUB ACTIONS
  • RBAC
Explore on GitHub ↗
05 / 07Credentials

Microsoft certified

MICROSOFT CERTIFIED

Azure Administrator Associate

AZ-104

MICROSOFT CERTIFIED

Identity and Access Administrator Associate

SC-300

MICROSOFT CERTIFIED

Endpoint Administrator Associate

MD-102

06 / 07Education

Academic foundation

JAN 2024 — JUN 2026

M.S. Software Development

Dominican University

AUG 2021 — DEC 2024

B.S. Informatics

Dominican University

07 / 07Highlights

Built for the real world

01 / SCALE

Supported a 1,200+ device operating-system transition using SCCM and Microsoft Intune.

02 / OPERATIONS

Created a drift-detection workflow that turns live firewall state into versioned, readable documentation.

03 / PRODUCT

Designed and deployed a configurable AI voice receptionist with automated post-call lead processing.

Resume

The complete picture.

Review my experience, technical toolkit, certifications, projects, and education in one concise document.

Download résumé ↓

Get in touch

Let’s build something dependable.

For cloud, infrastructure, automation, or AI systems work, connect with me on LinkedIn or explore my work on GitHub. I’m based in the Chicago area.

GitHubalexsoto06 ↗ LinkedInAlex Soto ↗
LocationElmhurst, Illinois